Rate Table for the Continental USA -

• Orders are processed Monday through Friday within 1-2 business days.
  

Your orders will ship via UPS or the US Postal Service(military APO/FPO orders ship via US Postal Service) and be subject to their respective on-time delivery guarantees. Bubbles of Laguna reserves the right to choose the most suitable carrier available.

We ship daily, Monday through Friday, from our warehouse in Southern California.  Your order will take 1-5 business days to arrive, after processing, depending on which state you ship to (a business day is a non-holiday weekday, weekends are not counted).  For Standard Delivery, please refer to the map below for approximate time in transit.

Expedited Shipping delivers Monday through Friday (excluding Holidays).

* Delivery times are for most areas, please call if you have any questions about when your package will arrive - 866-428-2253, or send an email to Customer Care.

Express Delivery to rural addresses may take an extra day.
Please allow an extra day for deliveries to rural areas.

Deliveries to APO/FPO military addresses will be shipped US Priority Mail for our Standard Delivery rate. This is the only delivery option avaliable for APO/FPO addresses. Please allow 10-15 business days to receive your package.

We regret that we are not shipping orders outside the 50 United States at this time.

It has been our recent experience that high shipping rates, insurance fees, brokerage fees and import taxes sometimes exceed to the value of the products in the order. Some of these extra fees are unforeseeable on our part and the extra charges come as a complete surprise to you, the customer, when the package is delivered.

We are currently looking into alternate shipping methods and should an affordable solution be found we will re-establish services to Canada and US territories. Our apologies to our Canadian and overseas customers and thank you for shopping with us.

Your Bubbles of Laguna order will ship to the address you specify when you check out. You'll have the opportunity to specify a different 'ship to' address or make corrections to a saved shipping address shown on the Order Confirmation page during Checkout.

Whenever possible, please specify a 'ship-to' address where someone will be present to receive the package. If you live in an apartment complex or have a P.O. box, consider sending the package to where you work instead. If you have special instructions (ie. "Leave on back-porch" ), please let us know in the "Special Instructions" box at checkout.

While we make every effort to verify the validity of an address, we rely on on your accuracy when sending a order to the address you specify. Please be accurate with your shipping information (ie. Street Address and Zip Code) to avoid delays.

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fee.

Each order can be shipped to only one address.
If you are shopping for several gifts (or a gift(s) and items for yourself) and they must be shipped to different addresses, please note that you'll need to complete a separate order for each ship-to address.

For example, please fill your Shopping Tub with items for your first gift. At check-out, specifiy the ship-to address, then after completing your first gift order you can return to shopping for your next purchase.

PLEASE NOTE - You can order multiple gifts wrapped in separate boxes in one order - as long as they're all going to the same address. To do this, fill out your gift and wrapping instructions at check out.

Due to Federal Department of Transportation regulations, Bubbles of Laguna cannot ship some Eau de Toilette and other items with certain alcohol contents via Air. These items must be shipped via ground transportation.

We'll bend over backward to make sure we've got what you want. Our inventory is updated as items are shipped, not as the orders are taken. In the event that we run out of an item that you order, you will be notified via email or by phone.

We'll ship your partial order immediately. Any unavailable items you've ordered will automatically be placed in a backorder status and you will be contacted letting you know when your item will be available. If you agree to the delivery timeframe of the item, we will ship it immediately upon availability -- and we will pay the shipping charges.

Backordered Items

When placing an order with backordered items, please be aware of the following -

• You may place an order that includes backordered items. We will ship the available items in your order immediately. The backordered items will ship ASAP at no extra expense to you. Your credit card will not be charged for backordered items until they ship.
  
  
• If you choose to ship your order with one of our Expedited Shipping options (ie. 1-Day, 2-Day, or 3-Day Delivery), we will ship the available items using the Expedited Shipping method you chose, then ship the backordered items using Standard Delivery at no expense to you.
  
  
• You may email or call us any time you wish to remove backordered items from your order. Please email us at CustomerCare or call toll-free from 10AM to 6PM Pacific Time at 866-428-2253.

Should your product be received damaged or unusable and you wish to have it replaced, please contact our customer service department via email at CustomerCare or call us toll-free at 866-428-2253 from 10AM to 6PM Pacific Time. We will immediately send you a replacement and instruct you on what to do with the damaged item(s).

If you are not completely satisfied with any purchase from Bubbles of Laguna, please email or call our customer service department within 30 days of receiving your order for a Return Authorization Number and ship the product back to us at:

Unopened items must be received in a resalable condition.
We will refund you the price of the product(s) upon receiving the item(s). If you received the item(s) as a gift, we will issue you a store credit. 

Opened items can be returned for a Store Credit.  Damaged items will be replaced with an identical product. For complete instructions on returning an item, please refer to our Service Guarantee in Customer Care.

We do our best to ship your orders as quickly as possible. Almost all orders are shipped and delivered on time. However, for some orders delays may occur. Here we list the top reasons for delays to help you avoid them. They are listed in a descending order in approximate frequency of occurrence.

1. Wrong address or zip code used for the shipping address.
   Shipping companies can't deliver and may send the packages back to us. We will contact you via email or phone for correct address information.
   
2. No one at the shipping address to accept the package.
   The shipping company may require a signature; this is completely up to the delivery person's discretion and is due to shipping company's insurance policies.
   
3. Delays by shipping companies.
   Shipment could be temporarily "lost" by shipping companies. If the delay is more than a few days, we'll ship you a replacement order and we will deal with the lost package ourselves.
   
4. Delays during holiday seasons between Thanksgiving and Christmas.
   Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please do your gift shopping early.
   
5. Shortage of ordered items (backorders).
   We try to contact customers in case of shortages that will delay orders for more than one business day. We may split an order and ship items separately, backordering the unavailable items. Please note you will not be charged for backordered items until they ship, nor will you incur any additional shipping charges.
6. Undeliverable packages (orders returned to us).
   Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fee.
7. Billing address information is inconsistent with what is on the credit card record.
   To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase.
   

Tell us what you think
Bubbles of Laguna welcomes your questions and comments about privacy. Call us toll-free at 866-428-2253 from 10AM to 6PM Pacific Time, or send an email to CustomerCare